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Bilingual Customer Service Associate

Honolulu, HI

Order: 290478

Job Title: Bilingual Customer Service Associate (Japanese/English)

Industry: Tourism

Duration: Direct Hire

Hours: Monday – Sunday, 6:00AM – 10:00PM to total 40 hours/week, 5 days/week

Location: Waikiki or Ala Moana (The company will assign a work location)

Parking: Not Provided

 Pay Rate: $16.00/hour


Note: Applications will only be reviewed for applicants currently living in the state of Hawaii and who are available for an interview with Staffing Solutions of Hawaii.



  • Provides general information on dining, shopping, optional tours, etc. and assistance to Japanese customers at various plaza locations and Travel Plaza by telephone or briefing in person

  • Solves problems and helps with emergency situations

  • Reports to supervisor any extraordinary incidents with tours such as accidents, long flight delays, etc.

  • Meets with tour to adjust and finalize tour itinerary to ensure smooth movement

  • Reviews rooming list of arrival groups provided by hotels to verify that requests such as category, room type, bed type, view, etc. are confirmed

  • Prepares documents and materials for arrival tours

  • Reviews itinerary and arrangements

  • Makes simulation for incoming groups

  • Plans workflow according to updated movements

  • Sells and books optional tours

  • Sells souvenirs and other items



  • Japanese language skill at business level (Speak, Read and Write)

  • 1 year experience in customer service or travel industry preferred

  • Ability to professionally and effectively communicate and negotiate with employees, business partners, and clients in Japanese and English via written, verbal, and reading communication methods at a business level

  • Working knowledge of Hawaii’s tourism infrastructure, Japanese tour characteristics, and Japanese culture and customs

  • Basic math, 10-key, and cash-handling skills

  • Working knowledge and skills with basic computer systems and software, application programs, e-mail and standard office equipment

  • Problem-solving skills to flexibly meet demands of customers

  • Must be customer-service orientated

  • Must be able to have a flexible schedule and be okay with overtime as deemed necessary



ID# 290478


All offers are contingent upon successful completion of background and reference checks.


Interested Applicants: Please visit us online at www.staffingsolutionsofhawaii.com to view additional positions. Applications will only be reviewed for applicants currently living in the state of Hawaii and who are available for an interview with Staffing Solutions.


Staffing Solutions of Hawaii:

Staffing Solutions of Hawaii is a local, award winning, and growing privately owned agency in Oahu. For more than 20 years, our personal approach to building our relationships with renowned companies ensures our employees enjoy competitive pay, stimulating careers and assignments, and excellent growth opportunities, with the chance for it to turn into full-time employment!


We are proud to be an Equal Employment Opportunity and Affirmative Action employer, including females, minorities, protected Veterans and those with disability.