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Bilingual Customer Service Associate

Honolulu, HI

Order: 290478

Job Title: Bilingual Customer Service Associate (Japanese/English)

Industry: Tourism

Duration: Direct Hire

Hours: Monday – Sunday, 6:00AM – 10:00PM to total 40 hours/week, 5 days/week

Location: Waikiki or Ala Moana (The company will assign a work location)

Parking: Not Provided

Pay Rate: $16.00/hour


This Japanese owned organization is a formidable leader in Hawaii’s travel industry. Ranked within the Top 25 for Hawai’i biggest companies by Hawaii Business Magazine and recipient of Blue Planet Foundation’s Honua Award for promoting clean transportation in Hawaii’s tourism industry. In search of multilingual persons that hold a passion for bridging Hawaii’s ‘Aloha’ culture and high quality of service to offer visitor’s a memorable time in paradise.   



  • Provides general information on dining, shopping, optional tours, etc. and assistance to Japanese customers at various plaza locations and Travel Plaza by telephone or briefing in person

  • Solves problems and helps with emergency situations

  • Reports to supervisor any extraordinary incidents with tours such as accidents, long flight delays, etc.

  • Meets with tour to adjust and finalize tour itinerary to ensure smooth movement

  • Reviews rooming list of arrival groups provided by hotels to verify that requests such as category, room type, bed type, view, etc. are confirmed

  • Prepares documents and materials for arrival tours

  • Reviews itinerary and arrangements

  • Makes simulation for incoming groups

  • Plans workflow according to updated movements

  • Sells and books optional tours

  • Sells souvenirs and other items



  • Japanese language skill at business level (Speak, Read and Write)

  • 1 year experience in customer service or travel industry preferred

  • Ability to professionally and effectively communicate and negotiate with employees, business partners, and clients in Japanese and English via written, verbal, and reading communication methods at a business level

  • Working knowledge of Hawaii’s tourism infrastructure, Japanese tour characteristics, and Japanese culture and customs

  • Basic math, 10-key, and cash-handling skills

  • Working knowledge and skills with basic computer systems and software, application programs, e-mail and standard office equipment

  • Problem-solving skills to flexibly meet demands of customers

  • Must be customer-service orientated

  • Must be able to have a flexible schedule and be okay with overtime as deemed necessary



ID# 290478


All offers are contingent upon the successful completion of background and reference checks. In addition, the following health screens are required:


Interested Applicants: Please visit us online at www.staffingsolutionsofhawaii.com to view additional positions.  Applications will only be reviewed for applicants currently living in the state of Hawaii and who are available for an interview with Staffing Solutions. #SSOH


Why work with Staffing Solutions of Hawaii:

  • We are a local, award winning, and growing privately owned agency in business for 25 years

  • Employees enjoy competitive pay, stimulating careers, and excellent growth opportunities!

  • We have over 120 job positions including full-time, part-time, and internship opportunities inclusive with medical benefits options

  • We partner with 100+ organizations in Hawaii, such as Kaiser Permanente, Bank of Hawaii, Hawaiian Airlines, Hilton Grand Vacations, KHON 2 News and many more!


We are proud to be an Equal Employment Opportunity and Affirmative Action employer, including females, minorities, protected Veterans and those with disability.