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Bilingual Customer Service Associate

Kailua-Kona, HI

Order: 290479

Job Title: Bilingual Customer Service Associate (Japanese/English)

Industry: Tourism

Duration: Temp-to-Hire

Hours: Monday – Sunday, 5:30AM – 6:00PM, occasionally extending beyond 8:00PM, to total 40 hours/week

Location: Kailua -Kona / Big Island

Parking: Parking available in the area

Pay Rate: $15.00/hour



Note: Applications will only be reviewed for applicants currently living in the state of Hawaii and who are available for an interview with Staffing Solutions of Hawaii.



  • Meets and briefs Japanese clients and non-Japanese clients and all tour types at airport for both arrivals and departures

  • Coordinates baggage movement to correct destinations for arrivals

  • Assists baggage check-in to the airlines for departures

  • Conducts briefing, sells, books, and confirms optional tours and souvenirs

  • Answers telephone at main business line and trolley phone center lines

  • Works with tour escort for groups



  • Japanese language skill at business level (Speak, Read and Write)

  • Possession of a valid State of Hawaii driver’s license

  • 1 year cash-handling experience

  • Ability to professionally and effectively communicate and negotiate with employees, business partners, and clients in Japanese and English via written, verbal, and reading communication methods at a business level

  • Working knowledge of Hawaii’s tourism infrastructure, Japanese tour characteristics, and Japanese culture and customs

  • Computer skills and proficiency and the ability to input/output sales

  • Ability to handle stressful situations

  • Ability to solve problems and handle complains in a calm, professional manner

  • Ability to work with alertness, accuracy, flexibility, and attention-to-detail

  • Ability to remember/keep up with constantly changing details regarding hotels, airlines, tour movements, prices, time schedules, etc.

  • Ability to work independently and work cooperatively with others

  • Ability to work with employees, business partners, and customers in a friendly and positive manner

  • Must be customer-service orientated

  • Must be able to have a flexible schedule and be okay with overtime as deemed necessary



ID# 290479


All offers are contingent upon successful completion of background and reference checks.


Interested Applicants: Please visit us online at www.staffingsolutionsofhawaii.com to view additional positions. Applications will only be reviewed for applicants currently living in the state of Hawaii and who are available for an interview with Staffing Solutions.


Staffing Solutions of Hawaii:

Staffing Solutions of Hawaii is a local, award winning, and growing privately owned agency in Oahu. For more than 20 years, our personal approach to building our relationships with renowned companies ensures our employees enjoy competitive pay, stimulating careers and assignments, and excellent growth opportunities, with the chance for it to turn into full-time employment!


We are proud to be an Equal Employment Opportunity and Affirmative Action employer, including females, minorities, protected Veterans and those with disability.