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Bilingual Referral Clerk

Merced, CA

Order: 141212

Do you have exceptional follow-through abilities? Did you hold a position as a Referral Clerk for a busy clinical office? Are you Bilingual – Spanish and experienced with NextGen and i2i? Then The Plus Group – Central Valley is looking for you!!

The Plus Group – Central Valley is the leading Medical and Dental Staffing Firm working to provide experienced professionals in well known, fast paced organizations! We are currently recruiting for an experienced Bilingual – Spanish Referral Clerk in the Merced County area. Some key functions of this position are… (drum roooooollllllllllllllll) [yes, we enjoy searching for you!]

  • Experience referring patients to the specialty provider within the patient’s insurance network and/or third party payor.

  • Maintain referral provider contracts list, update binder for insurance’s referral lists

  • Scheduling and provide patient with details of referral appointment, working with available schedules of both the patient and provider.

  • Ability to work with urgency, scheduling all referrals in a timely manner

  • Call to remind patients of their appointments for the next day

  • Follow up on failed appointments, reschedules, of non-arrivals

  • Maintain database of all referrals, Generate reports to track referral patterns

  • Follow up with patients to gauge satisfaction with our clinic practices

  • Be flexible to assist in the back office, front office, billing department, medical records, or lab if tasks are complete


  • High school graduate or GED.

  • Medical Assistant Diploma

  • Bilingual, English/Spanish required. (Language assessment for fluent level will be given)

  • Ability to work well with all medical staff and patients

  • NextGen and i2i database experience preferred