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Customer Service Representative

Concord, CA

Order: 141292

Call Center located in the Walnut Creek\Pleasant Hill area is looking to fill 5 long-term, full-time temporary Call Center Representatives ASAP!!

Job Summary:

Provides service to customers who require assistance with issues involving their fare media cards and accounts. Responsible for providing professional, knowledgeable and courteous call support to all cardholders, patrons and transit operators. This position typically works under close supervision and direction.


Essential Job Duties and Responsibilities:

• Answers all incoming fare media phone calls from customers
• Processes all faxes and emails inquires
• Performs all assigned tasks as quickly and accurately as possible
• Follows all established policies, procedures and written/verbal instructions
• Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible
• Answers all inquiries related to fare media
• Initiates outbound call as needed
• Performs other duties as assigned


Minimum Job Requirements:

High school degree or equivalent plus two years experience in a Customer Service/Call Center. Some college coursework preferred. Must be a good team player. Must possess a positive attitude. Must excel in a fast paced environment. Able to work and respond in a high volume situation. Willing to work extended hours. Ability to type 40 plus word per minute (WPM). Proficient in Microsoft Office.

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements.  Duties, responsibilities and requirements may change over time and according to business need.


HOURS & SHIFTS: The Call Center is open from 6 AM - 8 PM Monday through Friday and from 8-5 on Saturday and Sunday. Shifts will vary depending upon business need. You must be flexible to work 1 weekend day!



PAY RATE: $16.75\hour plus medical benefits (after 60 days) plus California Paid Sick Leave (after 90 days).


CALL TO ACTION: E-mail your resume to tpgsr@theplusgroup.com


Best of Staffing Diamond Award ~ 2017 ~

The Plus Group, Inc. has been named one of Inavero’s 2017 Best of Staffing® Award winners and has also earned the 2017 Best of Staffing Diamond Award for achieving the highest client and talent service quality scores for eight consecutive years. Presented in partnership with CareerBuilder, the eighth annual Best of Staffing Award provides the only statistically valid and objective service quality benchmarks in the industry, revealing which staffing agencies are providing the highest satisfaction to their clients and talent.