Piscataway, NJ
Order: 1591021
The Customer Service Representative provides excellent service to new and existing customers by processing orders for material, responding to inquiries regarding product selection, pricing, availability and delivery.
Major Responsibilities
• To execute all incoming customer inquiries via the phone, fax and mail that includes and are not limited to pricing, product availability, order tracking, and order revisions.
• Includes meeting and exceeding the immediate needs and expectations of the customer by mobilizing and utilizing the company’s resources.
• When in doubt, refers problems, questions, etc. regarding processes, policies, technical information, pricing, etc. to management, following through to ensure timely closure to the issue.
• Pro-Actively communicate with internal personnel regarding competition, forecasting, and other issues that could raise the awareness, knowledge, efficiency and accuracy of the organization.
• Receives and enters orders for materials from customers via the phone, fax and mail, reviewing them for correct pricing, availability, and special requirements.
• Process customer order revisions when received via the phone, fax and mail, editing the existing orders per the customer’s requirements.
• Inside sales calls to educate and exceed the needs of Strato’s customer base.
• Process customer complaints and return of material, following through to ensure timely closure to the issue.
Job Requirements
• Assertive, detail-oriented individual
• Excellent written/verbal/listening skills
• Excellent data entry skills
• Knowledge of customer service principles
• Ability to analyze and resolve customer problems
• Flexibility within the workgroup
• Able to work in a fast-paced environment
• High school grad / college
• Excel, SharePoint