Redwood City, CA
Pay: $26/hr
Type: Full-time
Responsibilities:
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Answer in-coming calls from the customer service 800 hotline during business hours, and reply to phone messages left overnight when the phones are not staffed. Document all calls accordingly into Salesforce according to Customer Service Policy and Procedures
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Provide assistance and information on all aspects of product knowledge, sample accessioning processes and clinical information within their scope of expertise in accordance with official Standard Operating Procedures for Customer Service.
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Requests that can be addressed by scripted responses anticipated in the Knowledge Base should be handled in the manner prescribed. Other questions should be handled with sensitivity, common sense and referrals to others in the Company as circumstances require.
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Appropriately triage and direct callers to Medical Affairs, Patient Advocacy, Regulatory, Public Relations as needed.
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Respond to inquiries posted through our company website and document each inquiry appropriately in Salesforce.
Qualifications:
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Bachelor’s Degree preferred.
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Strong customer service orientation and willingness to prioritize needs of those seeking information from the Company
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Must have strong interpersonal and organizational skills. Excellent listening, oral and written communication skills.
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Professional telephone manner
Want to learn more? Call 408.278.2000 and ask for Ajay or Karen
Email: