For more than 80 years, this organization has been committed to building a community full of hope, dreams, and ambition.  Through helping San Antonians with access to affordable housing and social services, the people that work here are truly helping to change lives.  If being a part of a close-knit community that is dedicated to helping each other resonates with you, consider employment with this organization! 

Summary:

The Customer Service Representative performs work of average difficulty in assisting and directing calls with a high level of accuracy to ensure optimum performance and services.

Essential Duties and Responsibilities:

• Provides accurate information regarding program information to participants, co-workers, supervisors and the general public.

• Promotes the best interest of the Company using the tools of reasonableness, fairness and compassion with a client and employee focus.

• Identifies and assesses client’s concern and provides assistance through detailed and clear explanation.

• Resolves customer issues by demonstrating the ability to assist dissatisfied or frustrated callers through patience, compassion and understanding, while remaining professional and maintaining composure.

• Executes File Room duties including receiving files, retrieving files, updating files and maintain records.

• Receives and distributes incoming mail and documentation to proper personnel.

• Demonstrates excellent customer service to all internal and external customers at all times.

• Refers calls and e-mails to the proper personnel in a professional manner.

• Retrieves and updates information from Company computer systems.

• Monitors the lobby waiting area and uses proper protocol and independent judgment to resolve waiting issues.

• Assists in the preparation and maintenance of data and documents on services in the call center.

• Performs as a team player by interacting and communicating in a cooperative and respectful manner to achieve common goals and objectives, including fostering feedback and embracing the entire team building process.

• Maintains a work area that is neat and safe, positive and productive.

• Performs other duties as assigned.

Requirements

• High School Diploma/Equivalent

• 1-year of inbound call center experience, or 2-years customer service experience

• Bilingual speaker and writer in English and Spanish

If interested, please contact Jenny Schneider at 210-308-9911