Customer Service Specialist

Duties and Responsibilities: 

· Answering inbound calls, emails and text messages from customers 

· Partner with our customers and other departments to resolve issues 

· Process customer requests, including new service, scheduling services, etc. 

· Make outbound collection calls, emails and text messages 

· Able to think fast, find answers and respond quickly to customer inquiries 

· Must be able to multi-task, maintain organization and complete tasks 

Qualifications: 

· Proper telephone and email etiquette is a must 

· High School Diploma or equivalent 

· Reliable transportation 

· Excellent time management skills 

· Strong computer skills, including the ability to master new systems and to enter data quickly and accurately, filing documents, updating customer profiles/accounts 

· Excellent verbal and written communication skills 

· Bilingual Preferred (English & Spanish a PLUS)