Duluth, GA
Order: 24816
Department procedures.
Robust product and troubleshooting knowledge, required.
Knowledge of schematics, drawings and service manuals, required.
Demonstrated competency in complex scenarios.
Knowledge to handle all levels of service issues.
Knowledge to communicate clearly and effectively.
Experience: (minimum years of related experience)
1+ years of related experience.
Demonstrated Skills:
Attention to detail Organized Time Management Works well with others Initiative Problem Solving Analytical Negotiation Leadership Customer focus Communication Other:
Primary Responsibilities:
Performs inspections on products (static and power test inspections) according to technical manuals for each product while maintaining safe practices and procedures.
Test units with rated voltages up to 480V.
Performs root cause analysis and report to determine, if possible, whether failure is a manufacturer defect or external, for warranty or denial purposes.
Provides quotes, for the repair of Automation products.
Records details of evaluations, defective parts found with cost of each, determination of worthiness of repair in the appropriate database.
Contact and manage returns with customers
Keeps workbenches and repairs lab organized and clean.
Assists the parts department on identifying parts for customers.
Provides back-up to Field Service Engineer and Support Engineering Specialis