Dispatcher

Order Type : Temp

You will: Utilize specialized TMS software Execute customer requests for transportation via the most efficient and cost-effective means Dispatch loads Have ability to service on-demand, as well as scheduled or routed work Collaborate with customers and coworkers to resolve issues Provide superior service to both internal and external customers ESSENTIAL FUNCTIONS Assist customers via phone, email and fax with inquiries including but not limited to rate quotes, tracing shipments, tariff discrepancies and billing and/or invoicing questions Recognize and resolve documentation errors Process over, short and damaged freight and related documentation for customer resolution Properly bill shipments pursuant to applicable tariffs and pricing agreements Resolve driver issues timely and effectively Collaborate with management on special assignments as requested Answer and direct phone calls, filing and data entry Support team by acting as back up during a team member absence REQUIREMENTS, KNOWLEDGE, SKILLS AND ABILITIES Minimum 2 years LTL or Full Truckload experience required OS&D experience preferred Brokering and negotiation skills preferred Customer service attitude Proficient with Microsoft Office Suite (Excel, Word and Outlook) Strong computer, typing and 10-key skills Detail oriented, accurate and analytical Effective at demonstrating good judgment and initiative to make sound business decisions based on multiple data sources Ability to communicate and establish credibility Excellent written and verbal communication skills Self-motivated and focused Hard working, reliable and personable Time management, organizational and multi-tasking skills Ability to work independently and in a team environment Prompt, daily attendance; and perform other duties as assigned