Inbound and Outbound Call Center / Collections experience preferred
Will be responsible for contacting customers who are past due on their accounts and securing payment arrangements. ...
Debt Collectors are responsible for securing payment arrangements with customers by phone and bringing delinquent accounts current.
Required Minimum Skills
Clear, crisp, communication skills. Must be motivated to learn. Must enjoy talking to people, have a team attitude, and a great personality.
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Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
Resolve customer issues and complaints concerning billing.
Submit regular reports on the status of unpaid accounts and any repayment progress.
-Good listening skills
-Communication skills
-Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices
-Negotiating skills
-Patience and stress management
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