- Answer all phone calls that come into the facility
- Act as the lead and first line of communication on all customer phone calls and direct them to the correct party if you are unable to assist them. Treat all customers with the highest level of professionalism and courtesy.
- Responsible for all quoting (capital equipment and parts)
- Enter and Confirm orders correctly (PO, ship date, ship method, customer part ID, price, etc…) and in a timely manner. Update customers of price changes, delivery ...
