Warranty Admin 1
Responsible for administering warranty claims by maintaining a database of warranty claim information, investigating open claims, maximizing warranty recovery from suppliers and corresponding claim status with customers.
1. Maintain Warranty database through claim closure.
2. Physically disposition Warranty returns and coordinate with PAI Engineering, PAI Manufacturing and Management, as required.
3. Coordinate Credits and Replacements with PAI Sales depar...
Obtains client information by answering inbound telephone calls; verify information.
Determines eligibility by comparing client information to requirements.
Follows policies by entering client information; confirming pricing.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.