Customer Service Representative

Order Type : Temp

Position Description: - Processes requests for orders, quotations, and follow-up on quotations, customer returns/credits in a manner consistent with company -policies and standards. - Works with sales, fabrication, credit, inventory control, and warehouse personnel and other various departments to facilitate the needs of -the customer. - Investigates order entry, shipping, and billing errors and coordinate solutions with the appropriate departments and follow it through to -completion. - Utilizes the online learning system to understand the technical aspects of products and services to a degree that effectively facilitates the -order process and demonstrates an acceptable level of competence as defined by management. - Ensuring access to all current company literature and technical information available online and utilizing it as it relates to products and services offered. - Represents the company at all times in a professional manner and effectively communicates verbally and in writing with the focus of meeting customer timelines and upholding company standards. - Increase sales by emphasizing promotions and adding on sales at the point of order through product knowledge and opportunity recognition. - Follows up with customers to ensure they are kept informed of the status of their request. -Cultivates and maintains relationships with customers and suppliers with regard to service. - Completes the training curriculum - Follows all company policies and incorporates Standard Operating Procedures (SOP's). - Performs other duties as assigned. Position Requirements: - Minimum of 1 year in customer service or sales experience. - Demonstrated strong computer skills (JDE experience preferred). - Basic computer skills. Microsoft Windows and Office products are a plus. - 1 year working in a multitasking environment while under time constraints. - Basic arithmetic skills. Works well with whole numbers, fractions, decimals, and measurements.