Irving, TX
Schedule: Monday – Friday | 8:00 AM – 5:00 PM (or until finish)
Pay Rate: $20.00 – $25.00 (Depending on experience)
Position Description:
Processes requests for orders, quotations, and follow-up on quotations, customer returns/credits in a manner consistent with company policies and standards.
Works with sales, fabrication, credit, inventory control, and warehouse personnel and other various departments to facilitate the needs of the customer.
Investigates order entry, shipping, and billing errors and coordinate solutions with the appropriate departments and follow it through to completion.
Utilizes the online learning system to understand the technical aspects of products and services to a degree that effectively facilitates the order process and demonstrates an acceptable level of competence as defined by management.
Ensures access to all current company literature and technical information available online and utilizes it as it relates to products and services offered.
Represents the company at all times in a professional manner and effectively communicates verbally and in writing with the focus of meeting customer timelines and upholding company standards.
Increases sales by emphasizing promotions and adding on sales at the point of order through product knowledge and opportunity recognition.
Follows up with customers to ensure they are kept informed of the status of their request.
Cultivates and maintains relationships with customers and suppliers with regard to service.
Completes the training curriculum.
Follows all company policies and incorporates Standard Operating Procedures (SOP's).
Performs other duties as assigned.
Position Requirements:
Minimum of 1 year in customer service or sales experience.
Demonstrated strong computer skills (JDE experience preferred).
Basic computer skills. Microsoft Windows and Office products are a plus.
1 year working in a multitasking environment while under time constraints.
Basic arithmetic skills. Works well with whole numbers, fractions, decimals, and measurements.
Benefits:
Health
Dental
Vision