Pay Rate/Range: DOE, please send resume with salary requirement to firstname.lastname@example.org
Start Date: Immediately
Description: Supervising a customer support group for a local manufacturing facility. Applicants must have customer service experience within a manufacturing environment to be considered. Those without manufacturing experience and supervisory experience will not be considered.
Job Duties & Responsibilities:
Reviews customer requests for warranty to ascertain cause for request, type of malfunction and customer address.
Investigates customer problems and finds solutions. Handles major incidents that cannot be resolved by staff. Resolves complaints and order issues.
Analyzes data and statistics.
Isolates and identifies areas of improvement. Trains agents on how to adequately address problems over the phone or how to write correspondence.
Drives accountability for root cause analysis and implementation of processes to minimize future incidents and maximize sustainability.
Prepares schedules for personnel, assigns personnel to quote, data entry, proof and price dealer orders, including sample requests, warranty requests, display drawings, custom drawings and product information.
Keeps records of KPI for data entry, customer service and quotes.
Directly supervises 6 to 12 employees in Customer Service.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Responsible for interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; and, addressing complaints and resolving problems.
Required Knowledge & Experience:
Proficient computer skills, including Outlook, Excel and Microsoft Word.
Ability to solve problems in high stress, fast-paced environment.
Attire: Business casual
Duration: Direct Hire
The Arnold Group is an Equal Opportunity Employer (EOE)
The Arnold Group (TAG) has found the right job for thousands of people and we can do it for you too! Since 1979 we have been helping people find their first job as well as assisting others with career advancements and changes. TAG has immediate openings for qualified and ambitious people just like you.
Whether you are between jobs, retired, recently graduated or just looking for a flexible schedule, we can help. Our unique skill-assessment and job-matching tools assist us in providing you with job opportunities that match your abilities and interests. We’ll match your skills, experience, and potential to the company and job that’s right for you.
The bottom line... we’ll place you where you can succeed, and you’ll have the chance to gain valuable job experience with respected companies of all sizes. For more information about The Arnold Group, visit us online at www.the-arnold-group.com.