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Operations Manager-Contact Center/Customer Service

Emporia, KS

Order: 182047

Pay Rate/Range:   Competitive wage depending on experience, and includes 401(k) plan, health insurance, vacation. Please send resume to crisley@the-arnold-group.com for consideration. Submit salary requirements.


Start Date:  09/29/2017


Description:  We are seeking a full-time Assistant Operations Manager, who will be teaming with the Director of Operations Management, to oversee the daily operations of the contact center.


Role Responsibilities include but are not limited to:


Oversee development of department managers and assist the Director of Operations Management in ensuring their performance. 

Oversee development of productive, profitable and performance oriented working environment for employees. 

Address operational issues to ensure maximum productivity of the contact center. 

Develop and maintain operational guidelines for staff. 

Assist in interviewing, recruiting, training, performance evaluation, promotion and termination activities. 

Analyze staffing requirements, work assignment and schedules. 

Generate operational reports for management. 

Evaluate current operational strategies and recommend improvements. 

Oversee ongoing development of Operation’s supervisors, managers and other operations staff as needed. 

Be a Core Values ambassador for all of Operations. Display and command excellent representation of company’s values by Operation’s staff in serving our customers and interaction with each other.


Skills & Abilities Required:


Excellent leadership skills. 

Ability to remain calm under pressure. 

Ability to complete tasks and projects by deadlines. 

Strong organizer, always looking ahead for ways to improve the organization. 

Ability to develop people and is driven to ensure their success. 

Strong oral and written communication skills. 

Effective decision-making and problem-solving skills. 

Excellent communication skills, both verbal and written. 

Self-starter with a positive attitude and strong collaboration/cooperation skills. 

Ability to train other staff. 

Willingness and capacity to grow and learn. 

Proactive leadership with a teamwork attitude.


Experience & Qualifications:


University degree in a related subject preferred, but not required. 

Minimum 3-5 years of experience leading a team and/or in a related field. 

Proficiency with Microsoft Office and analytical skills.



The Arnold Group is an Equal Opportunity Employer (EOE) 




About Us:

The Arnold Group (TAG) has found the right job for thousands of people and we can do it for you too! Since 1979 we have been helping people find their first job as well as assisting others with career advancements and changes.  TAG has immediate openings for qualified and ambitious people just like you.


Whether you are between jobs, retired, recently graduated or just looking for a flexible schedule, we can help. Our unique skill-assessment and job-matching tools assist us in providing you with job opportunities that match your abilities and interests. We’ll match your skills, experience, and potential to the company and job that’s right for you. 


The bottom line... we’ll place you where you can succeed, and you’ll have the chance to gain valuable job experience with respected companies of all sizes.  For more information about The Arnold Group, visit us online at www.the-arnold-group.com.