Job description
Collect delinquent accounts for property taxes.
Responsibilities:
- Locate and monitor overdue accounts.
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- Locate and notify customers of delinquent accounts by mail or telephone.
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- Confer with customers by telephone about their accounts
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- Advise customers of necessary actions and strategies for debt repayment.
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- Persuade customers to pay amounts due or make arrangements for debt repayment or establish repayment schedules that the firm requires.
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- Persuade customer to pay tax amounts by using methods that are available to the collectors.(check by phone, E-Payment (Credit Card or E-Check)
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- Responsible with keeping up with their emails, incoming correspondence and respond in a timely manner.
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- Responsible with keeping up voicemails and following up in a timely manner.
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- Any other duties assigned
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Qualifications:
- Good written & verbal communication skills (via phone or in person)
- Bilingual in Spanish
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- Critical thinking
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- Self-motivated
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- Confident
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- Good time management
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- Works well in a team
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- Being a quick learner
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- Flexibility
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- Positive attitude
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- Punctuality
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- Provide costumer services (via phone or in person)
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- Proficient in Microsoft office and Internet Explorer
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- Ability to work with multiple computer programs at once
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- Determination and persistence
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- Ability to multi-task
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- Take initiative (when needed)
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- Negotiation skills (via phone or in person)
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- Effective communicator
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- Competent Keyboard skills
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- Ability to operate under pressure
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- Ability to work with numbers
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