Medical Assistant II

Dean’s Professional Services is now hiring for qualified, patient-care-focused Medical Assistant II to work for a hospital in Southwest Houston, TX. Pediatric experience-minimum 2 years primary care experience required. Spanish/English bilingual preferred. Injection experience required.

Medical Assistant II are responsible for patient care and excellent customer service in the ambulatory setting. To assist in the coordination of flow and provider schedules to effectively manage patient care.

Job Responsibilities:

• Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner.
• Introduces patients/families to My Chart and assist with the enrollment as needed.
• Responds to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems.
• Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes.
• Proactively approaches dissatisfied customers and implements customer service recovery measures.
• Identifies prolonged wait times for patients in waiting room and reports to team lead or Practice Leader.
• Obtains translation services as needed for patients and/or families.
• Participates as a member of the care team, working with each member of the team to meet goals of patient as identified in care and treatment plan; participates in care team meetings such as daily huddles, monthly staff and Center Team.
• Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback.
• Notifies licensed staff or supervisor when unable to complete assigned s or responsibilities.

Job Requirements:

• Duties include knowledge and execution of all pediatric vaccines and administration.
• Phlebotomy experience
• Experience with specimen collection
• Strong customer service experience
• Punctual
• Spanish/English Bilingual- Preferred 
• Familiar with insurance verification
• Strong data entry skills
• Strong data entry skills
• Comfortable answering incoming calls and making outgoing calls
• Knowledge of nursing/medical assistant patient care tasks, the managed care industry, appointment scheduling, related medical terminology and customer service concepts.
• The ability to operate proficiently a personal computer and basic clinic/patient care, office equipment; demonstrate interpersonal skills; demonstrate good verbal communication skills; demonstrate good time management skills and provide excellent customer service skills.
• The ability to demonstrate quick decision making and self-initiated work behaviors is necessary.

Education/Certification Requirements:

High School diploma or GED required.

• Current BLS-American Heart Association required.
• One of below certifications required:
• CCMA - Cert-Cert Clinical MA - CCMA via National Healthcare Association Or
• CMA-AAM - Cert-Cert Medical Assistant via American Association of Medical Assistants Or CMA-C - Clinical Medical Assistant Certification via American Medical Certification Association(AMCA) Or EMT - Emergency Medical Techn via Texas Department of State Health Services Or EMT-A - Advanced EMT via Texas Department of State Health Services Or EMT-B - Emergency Medical Techn-Basic via Texas Department of State Health Services Or EMT-I - Emergency Medical Techn-Interm via Texas Department of State Health Services Or EMT-P - Emergency Medical Techn-Parame via Texas Department of State Health Services Or LIC PAR - Lic-Paramedic via Texas Department of State Health Services Or NCMA - National Cert Med Assistant via National Center for Competency Testing Or NRCMA - Nat Reg Cert Med Assistant via National Association of Health Professionals Or RMA-AAH : American Allied Health via American Allied Health Or RMA-AMT : American Medical Technologist via American Medical Technologist Or RMA-AAMP : American Association of Medical Personnel via American Association of Medical Personnel Or RMA-ARMA : American Registry of Medical Assistants via American Registry of Medical Assistants

Job Details:

• Schedule: Four, 10 hour shifts. Mon-Saturday availability 
• Pay: $21/hr + benefits
• Full benefits – healthcare, dental, vision, 401k program
• Temp-to-Hire opportunity

Dean’s Professional Services is a national, award-winning staffing solutions firm. Since 1993, DPS has placed over 45,000 professionals across the nation. We work with our clients to provide placement opportunities that match your skill, experience, and personality. For more information please visit www.deansprofessionalservices.com.