Provides a broad range of customer service support to internal or external customers.
Scope
Impacts the quality, delivery and timeliness of a department's services.
Essential Job Functions
Consults with customers via telephone, e-mail, various social media accounts or in person to provide information, take orders, answer questions and handle complaints. Researches and resolves complicated customer service issues. Processes requests according to established department policies and procedures. Mai...
SUMMARY
Works under direction to assist with management of moderately complex administrative and/or business functions of department, division, or unit.
ESSENTIAL FUNCTIONS:
May perform some or all of the following:
1. Provides moderately complex administrative skills for a department.
2. Prepares, maintains and posts records, reports and budget information.
3. Prepares or directs the preparation of charts, graphs, and administrative, fiscal, personnel, and/or statistical reports.
4. Selects...
SUMMARY
Works under direction to assist with management of moderately complex administrative and/or business functions of department, division, or unit.
ESSENTIAL FUNCTIONS:
May perform some or all of the following:
1. Provides moderately complex administrative skills for a department.
2. Prepares, maintains and posts records, reports and budget information.
3. Prepares or directs the preparation of charts, graphs, and administrative, fiscal, personnel, and/or statistical reports.
4. Selects...
SUMMARY
Works under general supervision to provide secretarial and clerical support for day-to-day operations in department or division office.
ESSENTIAL FUNCTIONS
1. Transcribes dictation that may involve use of medical or scientific terminology; ensures correct format, grammar, punctuation, and spelling.
2. Types correspondence, memorandums, grants, manuscripts, book chapters, etc. from complex rough drafts, which may involve special formats and complicated footnotes.
3. Composes letters, memo...
SUMMARY
Works under direction to assist with management of moderately complex administrative and/or business functions of department, division, or unit.
ESSENTIAL FUNCTIONS:
May perform some or all of the following:
1. Provides moderately complex administrative skills for a department.
2. Prepares, maintains and posts records, reports and budget information.
3. Prepares or directs the preparation of charts, graphs, and administrative, fiscal, personnel, and/or statistical reports.
4. Selects...
SUMMARY
Works under direction to assist with management of moderately complex administrative and/or business functions of department, division, or unit.
ESSENTIAL FUNCTIONS:
May perform some or all of the following:
1. Provides moderately complex administrative skills for a department.
2. Prepares, maintains and posts records, reports and budget information.
3. Prepares or directs the preparation of charts, graphs, and administrative, fiscal, personnel, and/or statistical reports.
4. Selects...
Effective and professionally communication and asset customers through all communication method verbal and written while practicing the HPC customer service principles in English/Spanish when needed. Accurately assisting customers with issuing, transferring and checking in tickets utilizing the Q-Flow system in English/ Spanish when needed and Live Chat.
COMPLEXITY: Work consists of fairly standard procedures and tasks where basic analytic ability is required, as in the comparison of numbers and simple ...
Description:
To process online requests. Validate certificates and issue online records.
Will perform other duties as assigned.
Must have customer service skills.
KNOWLEDGE: Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or a GED.
EXPERIENCE: Six months of administrative or customer service related experience are required.
PHYSICAL EFFORT: The position...
Part time only 20 hours a week
This position supports the daily operations of the Supply Chain Service Center Department by performing various administrative duties mainly answering phone, documenting requests, data entry to systems, and manipulating data in Excel format. Additional project support for other areas of Supply Chain which may include Microsoft Office application use of Outlook, Word and Excel as well as People Soft based data entry.
Answer all incoming calls for both Medicare and Commercial members. Assist members with questions regarding provider directory, benefits, claims and eligibility. Assist with any outbound call projects.
