Customer Service Repesentative

• Provide support to call center team as needed with customer related order processing, problem resolution, and administrative support

• Process customer orders via phone, email, web, etc. with a high attention to detail and accuracy

• Track and resolve customer complaints regarding incorrect or delayed shipments

• Manage the tracking of customer inquiries, orders, and tracking the feedback from these customers. Building a checks and balance system.

• Provide general administrative office support for office staff.

• Other related duties as assigned by management.

Education and Experience Requirements:

High School Diploma or GED preferred

Must be at least 16 years of age

Experience in call center, ordering and logistics, customer service, and general office is preferred

Knowledge, Skills and Abilities:

• Strong verbal and written communication skills

• Comfortable in Microsoft Office applications

• Leadership, ethical conduct and Diversity/Inclusion

• Analysis and problem-solving ability

• Ability to read, write, and speak English proficiently

• Ability to use a computer and headset

• Physical Demands:

FDA-classified "major allergens" are processed in our facilities, including: milk, eggs, wheat, soy, tree nuts, sesame seeds. Incumbent must be able to work in an office with minimal hazards. Exposure to allergens such as tree nuts, sesame seeds, and dairy (milk, eggs, wheat and soy). As O&H Danish Bakery provides a highly seasonal peak product offering, some weekends and extended work hours are necessary around major US holidays (Christmas, Thanksgiving, Easter etc).