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Call Center Outbound

Mableton, GA

Order: 134099
Requirements: • 2-3 year’s business-to-business collections. • Superior telephone and customer service skills. • Self-starter with strong initiative and drive. • Good judgment and ability to prioritize work. • Strong analytical and investigative skills. • Advanced knowledge of Microsoft Office (Excel, Word, and Outlook). Experience with Oracle desired. • Ability to work effectively in a team environment and achieve goals with minimal supervision. Internal Description: • Contact customers with outstanding balances to collect payments. • Handle high volume of accounts. • Research and resolve past due accounts with disputed transactions. • Identify and resolve root-causes of recurring disputes and delinquent payments. In addition, proactively contact new customers to ensure proper account setup and billing. • Partner with Key Customer Care, General Collections, and Cash Applications to resolve customer disputes and escalated customer complaints. • Document all customer interactions in Oracle and log activity in performance tracking system. • Achieve monthly collections goals and objectives. • Additional duties as assigned. • Superior telephone and customer service skills. • Self-starter with strong initiative and drive. • Good judgment and ability to prioritize work. • Strong analytical and investigative skills. • Advanced knowledge of Microsoft Office (Excel, Word, and Outlook). Experience with Oracle desired. • Ability to work effectively in a team environment and achieve goals with minimal supervision. External Description: • Contact customers with outstanding balances to collect payments. • Handle high volume of accounts. • Research and resolve past due accounts with disputed transactions. • Identify and resolve root-causes of recurring disputes and delinquent payments. In addition, proactively contact new customers to ensure proper account setup and billing. • Partner with Customer Care and Frontline to resolve escalated customer complaints. • Document all customer interactions in Oracle and log activity in performance tracking system. • Achieve monthly collections goals and objectives. • Additional duties as assigned. • Superior telephone and customer service skills. • Self-starter with strong initiative and drive. • Good judgment and ability to prioritize work. • Strong analytical and investigative skills. • Advanced knowledge of Microsoft Office (Excel, Word, and Outlook). Experience with Oracle desired. • Ability to work effectively in a team environment and achieve goals with minimal supervision.