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Customer Service Representative


Order: 143149


  • Provide superior service to external clients by way of phone and email communications.

  • Process new orders, handle administrative responsibilities related to these orders, ensure all assigned account transactions are executed timely and accurately.

  • Maintain customer account records, routinely and timely processing purchase orders, sales orders, invoices and certificates.

  • Resolve product or service problems by understanding customer complaint, determining the cause of the problem and finding the best solution for corrective action.

  • Place and confirm orders with suppliers.

  • Follow through with orders to ensure timely and accurate delivery of products.

  • Make recommendations to management for improved efficiencies when noted.

  • Follow up on problem solving actions.

  • Contribute to team effort on related projects.

  • Inspect and prepare documents for accuracy, making corrections when noted.

  • Maintain price lists and promotions.

  • Prepare international export documentation and contact freight forwarders.

  • Prepare and update weekly reports.



  • Proven problem solving and organizational skills with the ability to work independently.

  • Previous experience in a management software.

  • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

  • Desire and ability to work successfully in a small company environment.

  • Excellent written and oral communication and listening skills.

  • Self-confidence, personal integrity and team player.

  • Detail-oriented focus and a professional demeanor.

  • Ability to deal professionally with all levels of clients.

  • Ability to be flexible, handle pressure and adapt to changing work priorities, workflow, and work assignments.

  • Ability to maintain confidences as well as build confidences and trust.

  • Must be able to sit for extended periods of time.