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Customer Service Representative


Order: 145484
  • Appropriately handles questions related to shipment schedules, credit inquiries/requests, status of orders, product specifications, product changes, new product introductions and promotions

  • Track all calls via incident queue and ensure resolution, follow up and closure within 24 – 48 hours via internal ticketing system; unless otherwise determined

  • Process orders in an efficient and accurate manner

  • Provide prompt, professional, and courteous service

  • Facilitate, resolve, and suggest alternative solutions when necessary to meet caller’s expectations

  • Remain customer focused and communicate in an exemplary fashion by delivering clear and

concise information to all customers

  • Have a thorough knowledge of the products and services offered

  • Maintain a strong working knowledge of all systems and applications to perform daily functions

  • Adhere to all department policies and procedures and meet the minimum performance

standards for quality and productivity

  • Participate in non-call activity, including special projects as needed




  • Preferred experience with working in a call center

  • Strong customer service skills

  • Excellent communication both verbal and written

  • Ability to multi-task while remaining organized and disciplined with time management

  • Ability to maneuver through various computer screens quickly and able to utilize tools and resources as needed

  • Presents oneself in a positive, professional manner

  • Must be punctual/reliable

  • Ability to work well in a team environment

  • Quality conscious, detail oriented and goal driven

  • Must be able to work flexible hours that can include weekends and holidays

  • College degree preferred or equivalent experience

  • 1+ year of customer service experience preferred

  • Strong computer skills

  • SAP experience preferred

  • Working knowledge of Microsoft products (i.e. Word, Excel)