Maximize productive time, manage assigned work queues and ensure multiple calls are made when appropriate.
Professionally handle all calls by listening patiently, understanding customers financial circumstance and providing accurate resolutions.
Ensure each interaction is managed effectively by adhering 100% to compliance standards.
Properly notate accounts according to established policies procedures.
Demonstrate effective questioning/listening skills when speak...
This entry level position processes business or consumer payments and negotiates settlements according to established guidelines and procedures. Responsibilities include responding to telephone inquiries, processing and reconciling debits and credits, preparing daily forms, and reviewing and researching account history to resolve discrepancies.
Essential Duties and Responsibilities:
Answer telephone calls regarding account inquiries and payment collection
Researches account details...
Billing, return’s/credits, handling freight claims
Entering drop shipments
Keeping up various excel spreadsheets
Back up for freight quotes and arranging shipments
Back up for Bank Reports
Back up for receiving inventory into GP
Back up for processing manufacturing orders
Must be organized have good knowledge of excel, knowledge of Great Plains would be a plus but not necessary.