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System Support

Minooka, IL

Order: 1761006

Essential Duties and Responsibilities:

- Check IT Trouble-Ticket system

- Resolve and log emails sent to IT support.

- Respond and resolve IT related issues over the phone.

- Setup, maintain, troubleshoot company mobile phones

- Desktop and laptop PCs:

o Installation of operating system and user applications

o Routine maintenance

o Data recovery

o Troubleshoot hardware and software issues

o Implement anti-virus software and use for virus and spyware removal as needed

- Configure, maintain, and troubleshoot printers of all types including laser, thermal, and impact.

- Resolve any Microsoft imbedded OS configuration issues

- Resolve any mobile and wireless devices.

- Setup, configure, and troubleshoot network devices and infrastructure

- Process approved "I.T Request" forms which could include:

o Creating new user accounts for warehouse software

o Creating new domain/AD accounts

o Create and link shared folders

o Relocating users and hardware within the facility

o Changing users access within warehouse software

- Maintain a clean, neat, organized work area at all times.

- Updating equipment inventory and maintain assets.

- Other duties as assigned.


Minimal Requirements:

- High school diploma or equivalent and relevant certifications

- Two or more years of professional IT experience

- Ability to work varied schedule including weekend and early morning shifts

- Ability to pay attention to detail, meet deadlines, and work within a team environment or independently.

- Be able to communicate and be able to interact with all levels of personnel.

- Must have excellent written and verbal communication skills

- Knowledge of Microsoft Applications

- Knowledge of warehouse operations is a plus

- Analytical and technical skills is a must


Work Environment:

- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

- Ability to work in a distribution center environment with a variation of temperatures.

- Ability to safely work around/with heavy moving equipment (forklifts, pallet jacks, reach trucks, clamps, scissor lifts) in a high paced environment.

- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

- Lifting up to 50lbs

- Sitting at a computer for long periods of time

- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


For More Information...

Email: jolietbranch@jolietstaffing.biz


Call: 815-345-1503


Visit: 422 W Mondamin St. Minooka, IL 60447