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Inside Sales Manager-Auto Industry

Jacksonville, FL

Order: 961764
Direct Hire

We are currently seeking a professional individual who is enthusiastic about Call Center Sales to join our team as an Inside Sales Manager for our Specialty Vehicle Division.

 

The Inside Sales Manager is responsible for the strategic sales planning and execution of all Call Center operations as it relates to sales. Core duties include management and leadership of processes for the continuous improvement of our inside sales teams. Tactical emphasis is on customer care, quality management, workforce planning, coaching and training. Performance metrics include call efficiency, low abandonment rate, high conversion rates, and financial performance. A commitment to excellence is demonstrated through continuous staff development programs enhancing employee engagement, sales acumen, knowledge, skills, and morale.

 

Responsibilities:

  • Create a culture of success and ongoing business and goal achievement

  • Work alongside the Director of Sales to create incentive programs to motivate staff and meets or exceeds financial sales goals.

  • Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every call or email for maximum revenue or to ensure customer satisfaction

  • Responsible for the reporting and increase of results for call center metrics as they relate to customer experience.

    • This includes Call Center application reporting (Wave)

    • KPI Reporting

    • Additional reports as defined by the Director of Sales and VP of Sales & Marketing

  • Develop and maintain effective organization of responsibility, training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision

  • Improve metrics for sales performance if available

    • Abandonment rate, average speed to answer, average order value, Tier performance and lagging accounts

  • Provide maintain and develop training materials to Call Center Staff in order to establish continuous improvements in customer satisfaction and revenue levels

  • Handle and resolve any escalated sales calls that align with a resolution required that is greater than the ability of the call center leads or supervisors

  • Conduct monthly Call Center Staff performance reviews

 

 

 

 

Education and Experience:

High school diploma or equivalent required.
BS / BA in Business / Marketing Degree preferred
Five (5) years’ related sales management experience preferred

 

Talent, Skills and Knowledge:

Working understanding of call center performance measurements and other sales techniques

Strong PC/Windows computer skills

Excellent oral and written communication skills

Good interpersonal skills

Able to read and understand verbal and written instructions

Ability to operate simple office equipment sufficiently to perform the job

 

 

 #SK 961764