Fletcher, NC
Order: 42162
Helpdesk Analyst
Job Description
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Provide 100% of phone support for approximately 300 users
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Provide resolution to as many calls as possible on first request
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Log all calls in Helpdesk Ticketing systems
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Coordinate technical assistance with other technology department team members
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Document Helpdesk processes and protocols
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Research hard to solve technical issues
Requirements
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Previous Helpdesk/ Service Desk experience in a corporate environment
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Excellent Customer Service Skills
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Resourceful problem solver
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Pleasant Phone Presence
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Comfortable with being on the phone at all times
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Desire to succeed