New York, NY
We are seeking Level 2 Desktop Support professionals for a 6-month assignment beginning in June.
Job Description:
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Installs, configures, troubleshoots, and maintains desktop and workstation equipment and software including telephones (std & VOIP), desktop/laptop computers (WIN7, WIN10, MAC OS), and printers.
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Handles equipment moves with little or no supervision.
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Able to identify, analyze and resolve basic troubleshooting items but defers to supervisor or Level 1 tech for more complex hardware issues.
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Able to answer basic user questions about equipment features.
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Has basic knowledge of the organization's equipment and associated software and services.
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Works on projects/matters of limited complexity in a support role.
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Possess manufacturer certifications and is certified to perform in warranty repairs and order parts.??????
Qualifications:
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Previous experience in IT, customer service, or other related fields
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Ability to build rapport with clients
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Proficient in the installation, configuration, and maintenance of endorser hardware and software, including desktop and laptop systems (Windows 7, Windows 10, macOS), printers, and telephony systems (standard and VoIP)
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Demonstrated ability to perform independent equipment moves and workstation setups with a high degree of accuracy and minimal oversight.
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Skilled in identifying and resolving routine technical issues efficiently, with sound judgment in escalating more complex matters to senior technical staff when appropriate.
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Adept at providing user support by clearly communicating equipment functionality and resolving common endorser inquiries.
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Possesses foundational knowledge of enterprise IT environments, including standard desktop configurations, organizational software suites, and peripheral device management.
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experience contributing to technical projects and support initiatives of limited scope, while adhering to established best practices and timelines.
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Holds current manufacturer certifications and is authorized to perform in-warranty hardware repairs, including the ordering and replacement of certified components.