Field Service Technician - Contract to Hire

Summary:

Technical Support position is based in Tucson, AZ (85757) and focuses on providing on-site and limited remote IT support. This is a hands-on field technician role, responsible for driving to multiple customer locations daily to provide technical support, troubleshooting, and maintenance services while ensuring all SLA are met within a 4–6-hour response window. 

Requirements:

• 2–5 years of relevant IT or field service experience preferred (training provided for qualified candidates with less experience).
• Strong hands-on hardware repair experience (printers, PCs, POS systems).
• Familiarity with ticketing systems and break-fix troubleshooting.
• Basic networking knowledge (wired/wireless).
• Excellent communication, problem-solving, and customer service skills.
• Preferred Certifications and Experience
• CompTIA A+ certification (preferred, not required).
• Experience or certification with Laser printer, Plotter, Formatter HW repair a plus.
• Experience with OEM PCs/Dell, HP, and Lenovo is highly desirable.
• Must successfully complete and pass technical training and certification upon hire to support the accounts.

Additional Details

• Location: Tucson, AZ 85757.
• Travel: Extensive driving between assigned client locations; mileage is fully reimbursed.

Scope:

• Provide on-site technical support for network and wireless infrastructure, access points, computers, kitchen display systems, and digital boards.
• Perform hardware and software diagnostics, break-fix, and IMAC (Install, Move, Add, Change) work to minimize downtime.
• Support general IT needs across multiple clients and locations (restaurants, retailers, banks, etc.).
• Maintain compliance with client SLAs and ensure timely and detailed ticket updates using a ticketing system.
• Plan efficient daily routes and adapt quickly to changing schedules or priorities.
• Provide outstanding customer service and professional communication with staff and management.
• Perform administrative and training tasks remotely as needed.

Pay Rate - $20.00

Please send resume to info@peaksystemsinc.com OR jrosenberg@peaksystemsinc.com