Field Service Technician II - Contract to Hire

Summary:

This position will require overnight travel from Sunday - Thursday. Onsite at client location during normal business hours with travel overnight. OT may be required. Requires a valid state driver's license (Real ID compliant), clean MVR, and a reliable vehicle.

Requirements:

• Onsite at client locations 

• TOP 2 required skills: Electro-mechanical and printer hardware support experience 

• Years of experience: 2 to 3+ 

• Certifications or education: Lexmark printer certification nice to have 

• Miles per day will the contractor be driving: Will vary depending on client locations 

• Should be located Within 50 miles of Gainesville, FL 32609 

• Candidate review and interviews start: ASAP

Duties and Responsibilities:

• Project focus on upgrading advanced commercial printers at retail locations

• Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unit

• Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems

• Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment

• Install and remove equipment and systems as required

• Responsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problems

• Ensure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely manner

• Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes

• Determine the most cost-effective repair / resolution to minimize customer downtime

Skills and Qualifications:

• Minimum 2 to 3+ years of field service experience, specifically in commercial printers required

• Must be able to do extensive traveling via plane and / or car

• Must have commercial / large printer experience; Lexmark printer certification nice to have

• Experience working on commercial printers and have an electronics / mechanical aptitude

• Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required

• Working knowledge of the Microsoft Office application suite including MS Outlook

• Experience with multi-platform Windows O/S required

• Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration

• Ability to work independently in a retail environment

• Ability to lift up to 50lbs.

• Excellent customer service skills and professionalism

• Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers

• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality

• Demonstrated capability to achieve results in a fast-paced, client-driven environment

Pay Rate - $24.00

Please send resume to info@peaksystemsinc.com OR jrosenberg@peaksystemsinc.com