CUSTOMER SERVICE REPRESENTATIVE

Order Type : Temp

Responsibilities: Managing inbound and outbound calls Generating sales leads that develop into new customers Identifying and assessing customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods and tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions and process customer accounts Follow communication procedures, guidelines and policies Take the extra mile to engage with the customers Requirements: Ability to multi-task, prioritize, and manage time effectively Excellent communication and presentation skills Customer orientation and ability to adapt/respond to different types of characters Data Entry Experience Computer knowledge; Word, Excel, Outlook Call Center experience Salary: $8 Schedule: Monday - Friday 8:30 – 5:30