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Customer Care Consultant

Neenah, WI

Order: 4295276951
Office Assignment to Hire

Customer Care Consultant

 

Are you a person who likes to work with the Community and provide them the knowledge the and resources, they need to solve their issues, make the right decision or let them know you care about them? Then this is the place for you!

 

Position – Customer Care Consultant

Job Location – Neenah

Starting Date – ASAP

Employment Term – Temp to Hire or Direct Hire

Employment Type – Full-Time

Work Hours (Shift) – 1st Shift (Some flexibility)

Starting Pay – $17 to $24 depending on experience

Benefits – Medical, Vision, Dental, 401(K), Paid Vacation, Paid Holidays

Required Education – High School Diploma/GED

Required Experience – At least 1 years of experience

 

As a Customer Care Consultant you will be working with our members on a wide variety of topics and issues. We are looking for people who consistently will do right by our customers.

 

Responsibilities

  • Assists members with their transactional needs in person and over the phone. These may include but are not limited to deposits, withdrawals, loan payments, check cashing,

transfers and more. Processes members’ transactions accurately and efficiently.

  • Assists members with stop payments, account research, ACH items, pre-authorized transfers, wire transfers, account discrepancies and other account maintenance items.

  • Assists members with their deposit side needs, including, but not limited to, IRA/HSA products, deceased accounts, and trust accounts.

  • Assists members with their consumer loan needs, including, but not limited to, signature loans, consolidations loans, and secured loans.

  • Interprets key documents and makes decisions based on policies and member data.

 

Qualifications

* Ability to read, write, and comprehend detailed and technical instructions, short correspondence, and memos; the ability to add, subtract, multiply, and divide using

whole numbers, common fractions, and decimals as normally acquired through completion of a high school education.

• Ability to pass a federal criminal background check and be listed on the Federal Mortgage Loan Officer registry as required by The S.A.F.E. Act.

• Ability to operate an on-line computer terminal, word processing, email, and adding machine as normally acquired through a basic course or one to three months of on-thejob experience.

• Comprehensive knowledge of the products, services, and procedures needed to process transactions as normally acquired through three to six months of on-the-job experience.

• Ability to concentrate on and pay close attention to detail for over fifty percent of work time. Must be able to closely examine documentation. Requires a high degree of accuracy.

* Ability to multitask and switch from one task to the next easily.

Please send your resume to cratzburg@seekcareers.com
Call or Text Chad at 920-232-7322 or APPLY ONLINE at SEEKCAREERS.COM

 

Keywords: Customer Service, Banking, Office, Consultant, Representative

 

About SEEK Careers/Staffing

 

You are a person with unique skills, experience and education.  When you want to be heard and when you want to be matched with great career opportunities that are right for you, you can count on SEEK Careers/Staffing, Inc. Since 1971, our professional staffing consultants have been Servicing Your Success®.  You’ll find that the process is thorough and that your experience is personalized.

 

SEEK Careers/Staffing is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.