Stanford, CA
Pay rate range: $21.08 - $23/hr
Essential Duties and Responsibilities:
• Greet students, staff and other guests when they come into the office
• Answer office phones and respond to questions, referring to the FDS when necessary
• Send out mass email notifications
• Learn and relay complex Housing policies and procedures
• Assist students with lockouts by signing out a board key and/or temporary building access card
• Sign out hand trucks and vacuums, tracking all activity in the respective log
• Provide office coverage during the lunch hours and for meetings
• Notify students via email of any misdirected mail brought into the office
• Prepare keys and other check in materials
• Check students in and out, tracking activity via StarRez (student information database) and registration cards
• Assist the FDS with regular key inventories
• Submit work orders, rekey requests, and other maintenance requests into the system
• Assist the FDS with quarter-opening and quarter-closing duties, as necessary
Skills Needed: Successful applicants will be focused, possess a solid attention to detail, and have a personable and welcoming presence. Strong email, phone, and in-person customer service experience essential. Hotel Front Desk/Concierge experience would be a plus. Clear, concise, effective communication with individuals and groups of diverse backgrounds is essential. Must be computer-literate and able to learn new systems quickly. Ability to work in a fast paced environment with interruptions throughout the day.