Technical Customer Service Representative

Salary: $48-$58k annually, plus a quarterly bonus.

Benefits: Health Insurance, 401(k), Generous Paid Time Off, Quarterly Profit Sharing

Position Overview:
Local company founded in 1997 is seeking a customer-focused, problem-solving individual as a Technical Customer Service Representative. This role combines technical support with hands-on customer service and warehouse responsibilities. The ideal candidate is motivated, detail-oriented, and enjoys working in a dynamic environment supporting customers and internal teams.

Primary Responsibilities – Technical Support:

• Learn to repair and maintain valves, meters, and related equipment.

• Understand products and applications to assist customers and sales representatives by phone and in the field.

• Read plans and specifications and perform product takeoffs.

• Troubleshoot products remotely and on-site.

• Conduct product and maintenance training for customers.

• Assist engineers and operators with product selection and application.

Secondary Responsibilities – Warehouse & Customer Service:

• Load and unload trucks.

• Maintain, organize, and clean the warehouse.

• Prepare products for shipping and ensure accurate documentation.

• Answer phones, provide pricing information, and create quotes.

• Process orders via phone or email, and prepare invoices and shipping documents.

• Receive inventory and enter into QuickBooks.

• Assist in preparing quotes for project bids.

Required Competencies:

• Positive and professional attitude.

• Self-motivated with ability to work independently.

• Strong desire to help customers and team members solve problems.

• Excellent verbal and written communication skills.

• Technical aptitude with mechanical and problem-solving expertise.

• Superb attention to detail.

• Clean driving record.

• Ability to collaborate effectively and maintain a team mindset.

Preferred Skills & Abilities:

• Proficiency in Microsoft Office (Word, Excel).

• Experience with QuickBooks or NetSuite accounting software.

• Forklift operation.

• Ability to read schematics and engineering plans/specifications.

• Basic electrical wiring knowledge (low voltage circuitry – 4-20 mA and Pulse Output).

• Willingness to travel overnight 2–3 nights per month if needed.

• Eagerness to learn new technical skills as required.

Why Work at MMG:

• Join a collaborative, problem-solving team dedicated to providing excellent customer service.

• Opportunities for growth, professional development, and cross-training in technical and operational areas.

• Competitive compensation and benefits package, including quarterly profit sharing.