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Front Desk Agent for HHI Resort

Hilton Head Island, SC

Order: 1899037
TempToFT

We are looking for a Resort Front Desk Agent to serve as guests’ first point of contact and manage all aspects of their accommodation.

 

Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.

 

 

Responsibilities:

  • Perform all check-in and check-out tasks

  • Manage online and phone reservations

  • Inform customers about payment methods and verify their credit card data

  • Register guests collecting necessary information (like contact details and exact dates of their stay)

  • Welcome guests upon their arrival and assign rooms

  • Provide information about our hotel, available rooms, rates and amenities

  • Respond to clients’ complaints in a timely and professional manner

  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

  • Upsell additional facilities and services, when appropriate

  • Maintain updated records of bookings and payments

 

Requirements:

  • Customer service attitude

  • Excellent communication and organizational skills

 

Preferred:

  • Work experience as a Front Desk Agent, Receptionist or similar role

  • Experience with hotel reservations software helpful

  • Understanding of how travel planning websites operate, like Booking and TripAdvisor helpful